5k terms of service Bangladesh

These 5k terms of service Bangladesh explain the legally binding rules for accessing or using our website, mobile experience, and related online casino and sports betting services. By creating an account, depositing funds, placing bets, or otherwise using the platform, you confirm that you have read, understood, and agree to be bound by this user agreement and any referenced policies. If you do not agree, you must stop using the services immediately. For additional context on how we handle personal data and user rights, please review our Privacy Policy before continuing.

1. Acceptance of Terms

Accessing or using the platform, including any mobile application, APIs, customer support channels, or associated services, constitutes your acceptance of these Terms as a legally binding agreement between you and us. You agree that electronic acceptance, including clicking acceptance boxes or continuing to use the services, has the same legal effect as a written signature. We may modify these Terms at any time to reflect operational, security, or legal changes. The updated Terms take effect when posted on the platform, and your continued use after posting means you accept the revised Terms.

2. Eligibility Requirements

You may use the services only if you meet all eligibility conditions. Age: you must be at least 18 years old, and we apply a strict anti-underage policy, including the right to request proof of age at any time and to restrict access until verified. Residency: the services are intended for Bangladesh-based users, and you are responsible for confirming that your use complies with applicable local laws. Legal capacity: you must have full legal capacity to enter into this agreement. Self-exclusion: you must not create or use an account while an active self-exclusion or cooling-off period applies.

3. Account Registration and Security

To register, you must provide accurate, complete, and up-to-date information, including your real name, date of birth, and a valid phone number that can be used for payments such as bKash or Nagad. One account per person is permitted, and multi-accounting is strictly prohibited; where detected, we may close all related accounts and void balances, bonuses, or winnings linked to the breach. You are solely responsible for safeguarding your login details, including phone number, password, and any PIN or device access controls, and you must not share them with anyone.

3.1 Identity Verification (KYC)

We apply KYC checks to protect player safety, prevent fraud, and meet AML obligations. We may request a government-issued ID, proof of address, and proof of ownership of your payment method before allowing withdrawals, increasing limits, or where risk triggers occur. You agree to provide requested documents promptly and permit us to verify their authenticity. If you fail to provide acceptable KYC documentation, or if verification is unsuccessful, we may suspend your account, restrict deposits or withdrawals, void promotional benefits, or terminate access. You remain responsible for any transactions made before restrictions are applied.

4. Deposits and Withdrawals

Deposits and withdrawals are governed by security checks, payment provider rules, and our risk controls. You must deposit and withdraw using payment methods that you own and control, and you must not use third-party payment accounts. We may apply additional verification before processing transactions to prevent fraud and to comply with AML requirements. While we aim to process payments efficiently, you acknowledge that banking networks, blockchain confirmations, and provider outages can cause delays beyond our control. For general information about available payment flows, you can also review guidance within Home navigation.

4.1 Supported Payment Methods

We support local and digital payment methods to suit Bangladesh players. Available options include bKash (typically instant), Nagad (typically instant), Rocket mobile banking, and USDT (Tether) via supported blockchain networks. Availability may vary based on maintenance, provider rules, or compliance checks. You are responsible for entering correct wallet numbers, account details, and network selections, and you accept that sending funds to an incorrect destination may be irreversible. We may add or remove payment methods, or change processing routes, where required for security, service quality, or compliance.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent in USDT, subject to the payment method and any posted limits. Deposits are credited instantly in most cases, but may be delayed for verification, provider processing, or risk review. We do not charge deposit fees; however, your payment provider or wallet may apply its own charges, and you are responsible for those external fees. Third-party deposits are not accepted, and deposits must originate from an account or wallet in your name. We may reverse, void, or freeze funds that appear to be linked to fraud, chargebacks, or unlawful activity.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, though actual receipt time can depend on payment provider processing and network conditions. Where possible, withdrawals must be made back to the same method used for deposit to reduce fraud and support AML controls. We may request additional KYC checks before approving a withdrawal, including updated ID, proof of address, or proof of payment ownership. We reserve the right to delay, refuse, or cancel withdrawals that are suspicious, appear linked to bonus abuse, involve third-party methods, or are otherwise required to be held for compliance review.

5. Bonuses and Promotions Rules

All promotions are optional and subject to bonus terms shown at the time of offer, including wagering requirements that must be completed before any bonus-related funds can be withdrawn. Each promotion may include a stated wagering multiplier, time limits, maximum bet limits during active bonus play, and game contribution rules where some games contribute less or are excluded. Only one bonus is permitted per person, household, IP address, or device, and we may treat linked accounts as a single user for enforcement. We may modify, suspend, or cancel promotions at any time, including where abuse is suspected.

5.1 Bonus Abuse Prevention

We actively monitor for bonus terms violations and patterns that indicate abuse, including hedging, coordinated play, exploitation of game mechanics, irregular betting patterns, or attempts to gain unfair advantage. If we reasonably believe a user has abused a promotion or breached wagering requirements rules, we may void the bonus, remove bonus-related winnings, reverse promotional credits, and restrict or close the account. Where multiple accounts are linked, enforcement may apply across all associated accounts. These actions are taken to protect fair play, platform integrity, and the experience of legitimate users.

6. Responsible Gambling Measures

We support responsible gambling and encourage you to treat gambling as entertainment, not as a way to earn income. If you feel play is no longer under control, we encourage self-assessment and early action. You can request deposit limits (daily, weekly, or monthly) through support, and you may also request a cool-off period of 24 hours, 7 days, or 30 days. Self-exclusion can be arranged temporarily or permanently via Telegram support, and during self-exclusion you must not attempt to open a new account. For minors, we recommend parental control tools and device-level restrictions.

7. Prohibited Activities Policy

You must not use the services for any unlawful, abusive, or manipulative purpose. Any violation may result in immediate termination, forfeiture of bonuses or winnings, suspension of withdrawals, and where appropriate, reporting to relevant authorities. We may investigate suspicious activity, request additional documentation, and share information with payment providers to manage risk and meet AML requirements. You agree to cooperate with investigations and to provide truthful information. Abusive language or harassment toward staff or other users is not tolerated and may lead to immediate restrictions to protect platform security and user welfare.

8. Intellectual Property Rights

All platform content, design elements, text, graphics, logos, software, and underlying systems are owned by us or licensed to us and are protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable right to access and use the services for personal, non-commercial purposes only, subject to these Terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the platform without prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain ownership of their respective intellectual property.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from bugs, delays, or third-party outages. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption. You accept full responsibility for gambling decisions and losses. Our aggregate liability to you for any claim is capped at the total amount of your deposits made in the prior 90 days.

10. Account Termination

You may request account closure by contacting support, and any remaining balance may be withdrawn subject to KYC verification, AML checks, and resolution of open bets or disputes. We may terminate, suspend, or restrict your account for violations of these Terms, suspected fraud, failure to complete KYC, security concerns, regulatory or legal requirements, or operational risk management. We may also close accounts after 12 months of inactivity, in which case we may require identity verification before releasing any remaining balance. If termination is due to prohibited activity, funds may be forfeited where permitted.

11. Governing Law and Disputes

These Terms are governed by applicable laws and rules relevant to the provision of the services to users in Bangladesh, subject to mandatory consumer protections where they apply. If you have a dispute, you agree to first contact support and attempt informal resolution by providing full details and supporting evidence. If unresolved, the dispute will proceed to mediation, and if still unresolved, to binding arbitration conducted in English. Disputes must be brought on an individual basis only, and you waive any right to participate in class, collective, or representative actions to the extent permitted by law.

12. Changes to These Terms

We may update these Terms at any time, with changes taking effect immediately upon posting on the platform. Where we consider a change to be material, we may provide additional notice through the platform interface, email, or other contact details you have provided, but you remain responsible for reviewing the latest version. Continued use of the services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the services and request account closure. For related legal notices, you may also review our Disclaimer at any time.

13. Contact Us and Support

You can contact our support team at any time for account help, payment questions, KYC guidance, responsible gambling tools, or dispute resolution steps. We aim to respond within 24 hours, although complex verification or AML reviews may require additional time and follow-up. Support is available in Bengali and English through our official channels shown inside the platform, and we may require you to confirm identity before discussing account-specific details. If you need policy-related information, please consult the relevant pages such as Privacy Policy for data handling and user rights.